Case Study: Strategic Planning
The Task: Logistics company unable to expand business due to increasing labour costs associated with growth; looking for IT solution to allow company to grow.
| The Challenges | The Strategic Plan and Solution | The Result |
|---|---|---|
| Client wanted his company with 20 trucks, to run more efficiently and grow | Worked with client to understand his business, concerns and needs | Developed solution that allowed client to grow to 30 trucks within 6 months of implementing solution |
| Client had to stop trucks and drivers mid-route while dispatchers manually calculated complex mathematical equations and re-assigned trucks with new routes | Created solution that equipped each truck with a wireless device that automatically delivers information on load pick-ups, scheduled stops, delivery addresses, routes and priority levels, as well as changes in routes and other contingencies | Increased efficiency of drivers; no longer waiting for instructions. Client can tell if drivers making unscheduled stops. |
| Nature of business such that an increase in number of trucks requires an exponential increase in number of dispatchers | Solution automatically calculates which truck to assign new loads based on cost efficiency and priority of delivery (also automatically recalculates new routes, auto-adjusts calculations based on slower/faster than predicted traffic, unscheduled stops and sends to driver) | Less dispatchers required to manage more trucks and exponentially more deliveries with easy-to-use system; more employees available to focus on successful increase of sales |
| Can't compete with bigger companies like UPS and Fedex whose deliveries are scanned, tracked and efficiently routed | Secure internal website where dispatchers monitor all trucks on a map of Canada and U.S. in real-time, access all the information drivers have, and track additional data such as truck ID, driver ID, current location, speed, direction and load of each truck | Client can increase trucks and grow business without being handicapped by increasing labour costs as business expands |
Our strategic planning and customized IT solution allowed our client to achieve the efficiency he wanted, increase his fleet without increasing labour costs and expand into a competitive mid-sized company.