Case Study: Custom Development
The Task: Get a large number of mobile devices into the hands of tens of thousands of people across the United States
| The Challenges | The Customized Solution | The Result |
|---|---|---|
| Physical delivery of phones required huge costs in terms of vehicles, gas, and personnel | Developed software to power wireless kiosks placed in malls where people come to input their information and receive their mobile device by mail | Our client can reach infinitely more people with less resources and decreased cost |
| Different states have different legislation, limiting a uniform solution | Built software to allow immediate updates, modifications and changes to all kiosks, a group of kiosks, or even a single kiosk | The solution is adaptable to changes in legislations/our client's needs |
| Ensure protection of personal information | Optimized registration process eliminates invalid/redundant data and sends all legitimate personal information to a database through a secure connection | Our client's information is safe from hackers and their custom solution is protected from the competition |
| Difficulty managing a nation-wide program | The interaction on each kiosk is collected and displayed on an admin site on our client's network, where productivity can be tracked and sorted into automated reports in real time | With the upfront infrastructure paid for, IT does the work for our client: they can sit back and make money |
| Troubleshooting | The software automatically detects any defective kiosks and alerts our client immediately to correct as necessary | Problems diagnosed and averted early with minimal resources |
| Our client tried to find solutions four times previously, and spent hundreds of thousands of dollars on failed attempts | Customized solution and training provided, as well as management of the database and admin site | Our solution exceeded our client's expectations such that their initial kiosk order was increased by a factor of 13, and they are still growing |
Our solution overcame all of our clients noted challenges, and decreased their material costs, created an automated and adaptable management system and allowed our client to grow their business by a factor of 13 within 6 months.